Terms of service

TERMS & CONDITIONS

WHITE POPPY PRESERVATION

 

Hey there, we are so grateful for your purchase! 

 

We are truly grateful for the opportunity to preserve your special memories. Our goal is to create a lasting keepsake that you’ll love and cherish forever! We appreciate your patience and understanding throughout this process, as some factors are beyond our control due to the nature of our work. Rest assured, we are fully committed to crafting a beautiful heirloom product for you. 

 

We understand that sending something so precious to someone else can feel daunting, which is why we strive to make everything as clear and transparent as possible. You can trust that we will handle your flowers with care and do everything we can to deliver a final product you’re happy with. 

 

If you have any questions, please don’t hesitate to reach out – we’re here to help!

 

By making a purchase, you agree to the following terms and conditions. If any concerns arise during the process, please contact us, and we will respond within 48 business hours.



Xoxo,

The White Poppy Team

 

Overview

 

I understand that White Poppy (hereafter referred to as WP) is a small business run by real people. I agree to be kind, patient, and understanding, recognizing that this is a delicate process. I trust that WP will do their very best to ensure my satisfaction. 

 

I acknowledge that full payment is required before shipping my flowers to WP.

 

I understand that flowers will not be pressed between Friday at 5PM and Monday Morning, so I will plan my shipment accordingly. 

 

I acknowledge that WP is closed on all major holidays and that responses to messages will resume once operations resume. Additionally, response times may be delayed over weekends and holidays. 

 

I understand that the preservation process takes approximately 14-16 weeks, and if a repurchase is necessary, the timeline may be extended by an additional 4-6 weeks. *

 

I recognize that WP provides a guidebook with helpful resources, and I will refer to it first before reaching out to the client relations team with questions. 


White Poppy Guide Book found here:

https://info.whitepoppypreservation.com/



*Timelines are subject to change at any time without notice due to the nature of the floral industry

Shipping to White Poppy

 

I understand that I am responsible for covering the cost of shipping my flowers to and from WP. My flowers remain my responsibility until I receive an email confirmation from WP acknowledging their arrival. WP is not liable for any shipping issues caused by UPS, FedEx, USPS, or any other carrier and cannot provide refunds or replacements for flowers that are lost, stolen or delivered to the wrong address by the shipping company.  In the unlikely event that something happens during shipping to WP we encourage a claim be filed against the chosen carrier. 

 

WP is not responsible to inform clients if flowers get lost in transit or never arrive.

 

I understand that WP will not reimburse any cost related to shipping (if you cancel your order, are unsatisfied with how your blooms were preserved. etc)  

 

I acknowledge that the shipping method I choose is solely my responsibility. WP is not liable for any damage or delays in transit. I understand the importance of carefully reviewing and following WP’s shipping instructions to ensure my flowers arrive safely. 

 

I understand that if I purchased a shipping kit and my flowers did not survive transit, WP is not responsible for a replacement or shipping costs, but I can repurchase flowers from them or cancel my order and get a refund. 

 

I understand that I will receive an email with a form to verify my shipping address. I am responsible for confirming my address before WP ships my completed frame to ensure it is delivered correctly. 

 

I acknowledge that if I do not include the required order information with my shipment, WP may be unable to identify my order, which could result in delays or loss. If I choose to include ribbons, lace, pendants, or any other personal items with my flowers, I understand that WP is not responsible for these items and they may be discarded. I agree to remove them before shipping. 

 

I understand that if I have a special flower, painted leaf, sentimental item, or any specific blooms that WP should be aware of, I will clearly note this on the form included with my order. This will help ensure WP understands their importance in my preservation. 

 

I understand that once WP receives my flowers it could take up to 24 hours to receive an email that the preservation team has received the bouquet. I understand I will be sent a picture of my bouquet once the preservation process begins (which will be within 5 business days of receival) and that WP takes care of all bouquets and keeps them as fresh as possible before pressing. 

















Bloom Insurance 

 

I understand that Bloom + Shipping Insurance can only be purchased before WP receives shipped or delivered blooms.

 

I understand that Bloom + Shipping Insurance is NOT REFUNDABLE.

 

 I understand that if I purchased WP Bloom + Shipping Insurance, I am covered for:

  • Replacement of Damaged Blooms: If your flowers arrive wilted, moldy, or otherwise unsuitable for preservation, our insurance will cover up to $125 of replacement blooms. Our specialists will source identical flowers to replace the ones that were lost.

  • Preservation Process Protection: In the unlikely event that any blooms brown or perish during the preservation process, our insurance ensures they are replaced at no additional cost.

  • Lost or Stolen Flowers: If your bouquet is lost or stolen in transit to us, we’ll recreate your arrangement to perfection and ensure you receive your desired keepsake. You will need to provide proof through your tracking number.

  • Your final product: Our shipping insurance covers up to $200 for repairs to any damage sustained to your pressed frame during transit back to you. This includes cracked glass, bent or loose frames, and any damage or shifting to the preserved flowers. This also includes the costs for new glass, frames, labor, and shipping to return your restored product. In the unlikely event that our shipping carrier loses your frame, we will cover up to $700 to recreate your frame.


I acknowledge that WP Bloom + Shipping Insurance does NOT cover:

  • Incorrect Shipping: Our insurance only applies if the bouquet is shipped according to our instructions. If someone else is shipping your bouquet for you, please make sure they follow our provided instructions.

  • Uninsured Bouquets: If Bloom Insurance is not purchased prior to shipping, we cannot cover any damaged or lost blooms. Please contact us to purchase replacement blooms for your order.

  • Insufficient Blooms: If there are not enough flowers sent to us for your order(s), we cannot provide replacements under the insurance. Please contact us to purchase additional blooms or modify your order.

  • Shipping Carrier Payment: Our insurance does not cover any payments or issues between you and the shipping carrier you choose, only the replacement of the flowers themselves.


By purchasing this insurance, I grant WP permission to use their own flowers to replace any of mine if necessary. 

 

I confirm that I have read and understand the product terms and conditions, including what is and is not covered. 




Purchase insurance here if you haven’t shipped your bouquet yet! 





Flower Fill Policy

I understand that it is my responsibility to order the product I want to the best of my ability but that WP is always available to help answer any questions I may have about the size of frame best suited for my floral needs. WP has provided me with these resources to better understand what I can expect.

 

Frame Sizes:

  • 6x6 →  For boutonnieres

  • 8x10 & 11x14 → Best for small bouquets, or bouquets that ship in less than ideal condition

  • 16x20 → MOST POPULAR. Best for standard and larger bouquets

  • 18x24: → Best for larger bouquets or for a statement frame

 

*A focal flower is the main flower in your bouquet—the one that stands out the most and draws your eye first. Example: In a bouquet of greenery and smaller blooms, a large rose would be the focal flower because it’s the most noticeable and everything else is arranged around it.


Not sure how many flowers fit in a frame? CLICK HERE!






Repurchasing Flowers

 

I understand that following the provided shipping instructions and sending my bouquet as quickly as possible gives my original flowers the best chance of arriving in good condition for pressing. I acknowledge that WP’s team will do their best to use my flowers as they arrive and will press anything that is preservable. 

 

If my flowers are not in good condition for pressing and I did not purchase insurance, I understand that WP will notify me and offer the option to repurchase flowers if I choose. I acknowledge that repurchasing flowers may cost me an additional $10-$135. 

 

If I choose not to repurchase flowers after WP recommends it, or at any point before I have been sent my first design approval, I understand that some or all of my main focal* or delicate blooms may NOT be included in the final product, which could result in a simpler design. 

 

This decision can be re-made during the design approval process but could affect the overall timeframe for receiving the final process (by 4-10 weeks.) 

 

I acknowledge that repurchasing flowers may extend the delivery timeline, adding 4-6 weeks to the standing 14-16 week process. I understand that that these timelines may be increased at any time for a variety or reasons without notice (ie. quality control, materials, industry standards, etc. ) 

 

*A focal flower is the main flower in your bouquet—the one that stands out the most and draws your eye first. Example: In a bouquet of greenery and smaller blooms, a large rose would be the focal flower because it’s the most noticeable and everything else is arranged around it.

 

Dead Flower / No-Order Policy 

 

To ensure we can preserve your flowers in their best condition, we have a specific policy for orders that remain inactive after we receive your blooms. Please review the following terms carefully: 

 

Grace Period After Receiving Flowers

Once we receive your flowers, and if they are received dead,  you’ll have a grace period of 5 business days to select a repurchase or recreation option (if applicable.) 

 

No Response Timeline

If your flowers arrive dead, we do not receive a reply or design choice from you within the initial grace period, we will begin a 3-week countdown. After this window, if no communication or payment is received, your flowers may no longer be viable for preservation and your order may be cancelled. 

 

Reminder Schedule

To keep you in the loop, we will send reminders throughout this period:

  • Week 1: First reminder email 

  • Week 2: Second Reminder Email/Final Warning

  • Week 3: Final Warning/Cancellation Email & Full Refund

 

If no action is taken after these reminders, your order will be cancelled and a full refund will be initiated, your flowers will also be discarded. This policy ensures we can maintain quality preservation and clear communication while managing bloom viability. We appreciate your understanding! 


Preservation Process

 

I understand that my flowers may not retain their original color and could fade or become translucent during the preservation process. I acknowledge that WP is not liable for any discoloration, as this is a natural outcome of flower preservation and that WP presses each bloom individually in the manner best suited for the bloom. I also understand that blooms are fragile and that small pieces of my flowers may come off at any point during the process or after my frame has been sent. This is a normal part of the process and WP does everything to prevent it but cannot be liable for petal “specks” in the frame as these are natural flowers subject to age. 

 

I recognize that natural pigmentation changes occur, and colors may be altered due to oxidation and the drying process. I understand that pressing flowers is a delicate process that can take several weeks to complete. 

 

I acknowledge that some flowers may be too thick to fit in a frame. I acknowledge that some flowers may not preserve well/may mold or fall apart at any time during the process. If a particular flower is missing from my final design, I will be understanding and politely inquire if adjustments are possible. 

 

Unless previously agreed upon between WP and client, I understand that WP does not press faux flowers and that any included in a bouquet sent to them will be discarded.

 

I trust that WP is handling my flowers with care and that I will receive occasional email updates throughout the process. If everything is proceeding smoothly, I understand that WP will only reach out if they have questions, concerns, or updates. Otherwise, I can be at peace knowing that my flowers are in good hands. 

 

Click here to see more in depth info about our process!  

Designing Process

 

I understand that once my flowers come out of the presses, they will enter a design wait queue. I acknowledge that after my frame is designed, it will take a few additional weeks (2-4) to be photographed, framed, and shipped. 

 

I understand that WP requires photos of my bouquet to design my frame. If I do not send these pictures promptly, my delivery time will be delayed. If no photos are sent of my bouquet I understand that WP will take creative liberty in designing my frame and that the results may look different than the original  bouquet. 

 

I acknowledge that WP will email me photos of my proposed design, and it is my responsibility to review and request any changes before approving it. Once I approve the design, I understand that I cannot request any additional changes. 

 

I understand that I must submit design feedback through the designated form. If I provide change requests via email, I acknowledge that they will not be seen by the design team and that my design may be subject to automated approval if I do not use the designated form. 

 

I agree to be polite and courteous when requesting design changes, as WP designers work diligently to create a final product that I will love. 

 

I understand that if I do not approve my design within 14 days of receiving the proposal email, WP will proceed with glueing down the design without approval, and NO further changes can be made. 

 

I acknowledge that if I have repurchased flowers and request design changes, my wait time will increase if WP needs to order new flowers for replacements. 

 

Resin Products

 

I understand that resin products for my designed flowers are handled by an external company, not WP directly. If there are any issues with the resin itself, I will notify WP, and they will work with both me and their outsourcer to resolve the issue. 

 

I understand that WP does not have full control over the resin process and may not be able to provide refunds due to the nature of this process.

 

I acknowledge that bubbles and layering in the resin are natural and common. 

 

I understand that for resin ornaments, or other small resin pieces, due to the 1-inch thickness, they may not be suitable for thick flowers. Requested flowers are not guaranteed and may not be used. The outsourcer will use professional judgement and has final say. 

 

I am aware that the wait time for resin products is typically 16-20 weeks and I acknowledge that this timeline is subject to change at any point of time for any reason. 

 

I understand that my resin product may not be shipped at the same time as any other products I’ve ordered. 



Recommended flowers for small resin pieces



Final Product Receival 

 

I understand that the frame for my designed flowers is wholesaled from an external company and not WP directly. If there are any issues with the frame, I will notify WP, and they will work with both me and their warehouse supplier to resolve the issue. 

 

I acknowledge that the plexiglass on the back side of my frame serves to prevent damage. I understand that plexiglass is essential to ensure the flowers don’t crumble during shipping or shatter if the frame falls. It is also crucial for accommodating thinner flowers and allowing for flexibility in the design. 

 

I understand that if my frame breaks during shipping, or if a petal comes loose or any flowers have shifted, it is NOT WP’s responsibility. If I have not purchased WP Bloom + Shipping Insurance, I acknowledge that WP cannot replace the shattered frame unless I pay for a replacement and the cost of shipping. I recognize that shipping insurance is vital if I’m concerned about potential damage during transit. I understand that flowers are fragile and may naturally shed small pieces during or after the process; while WP takes every precaution, it is not liable for minor petal specks due to the nature of real, aging flowers.

 

I understand that if I purchased a necklace or resin, it may be shipped separately from the frame due to the different design process involved. 

 

I understand that if I purchased WP Bloom + Shipping Insurance, if any flowers or petals have shifted during shipping or if the frame has broken in any way, WP will send me a shipping label to return the product. I will keep the box and send the frame back promptly so that the issue can be addressed and resolved. 


**WP uses a variety of measures to ensure that NOTHING COMES LOOSE DURING SHIPPING; however, WP does not have control over what happens during the shipping process and we encourage you to purchase Bloom + Shipping Insurance if you are worried**

 

I agree that if I have any issue with the final product, I will contact WP directly. I will be kind and understanding as WP works through the issue and finds the best possible solution. 

 

I understand that if I do not return my frame to WP for repairs, I will not be eligible for a refund or replacement. 

 

I acknowledge that WP’s goal is for me to be happy with my final product. If I am not satisfied, I know I can always reach out to them so we can work together to resolve the issue. 

 

I understand that WP is on my side and is committed to helping me! 


After Care

 

I understand that my flowers may not always retain the same appearance as they did upon first delivery. I acknowledge that flowers naturally fade over time and that some petal breakage may occur. If I wish to preserve their quality, I must keep them in well-ventilated, dry areas and avoid direct sunlight and high humidity. I understand that flowers still may fade even if all after-care directions are followed and that WP is not responsible/required to offer a refund or repurchase. At any time color correction can be purchased and the frame can be sent back to WP to apply it (WP is not responsible for the shipping costs associated with this.)

 

Refund Policy

 

I understand that if I place an order and then decide before shipping my flowers to WP that the cost is too high or for any other reason, I can request to cancel my order and will receive a full refund. 

 

I acknowledge that I will not receive a refund for flower discoloration, shipping issues or delays, unapproved frame designs (if WP has not received a response,) small specs in the frame from real petals,  or any other factors outside of WP’s control.

 

I understand that this process requires significant time, expertise, and effort, and that the final cost reflects all aspects of the work involved. I acknowledge that WP cannot offer full refunds after starting my order due to the time-intensive nature of this process. 

 

 

 

I understand that once my order is received and pressed that if I decide to cancel for reasons of discoloration, not enough flowers, no downsize available, etc. WP cannot offer a full refund but can offer up to an 80% refund. 

 

I understand that if I cancel my order for the reasons listed above once my flowers are in the presses and in the middle of the preservation process, WP cannot offer more than a 60% refund. 

 

I understand that if I cancel my order for the reasons listed above once my flowers have been designed (either in resin, a necklace, or a frame) that WP cannot offer more than a 40% refund. 

 

I understand that if I cancel my order at ANY point AFTER the first design approval has been submitted by a WP designer that WP cannot offer a refund greater than up to 20%. 

I understand that once my florals have completed the full preservation process, all designs and revisions have been approved (either by me or automatically due to delayed response), and my order has been shipped, I may be eligible for up to a 20% refund if I am unsatisfied. I also understand that I am responsible for the cost of shipping the product back to White Poppy in order to receive this refund.

I understand that White Poppy will not issue refunds for any designs that were automatically approved due to lack of timely response.

I understand that, in unique circumstances, White Poppy reserves the right to cancel an order at any time due to lack of communication and/or cooperation. In this case, I may choose to have my product returned by covering return shipping costs, and I will receive a 50% refund once the product has been received by White Poppy.

I acknowledge that if I purchase a WP warranty prior to receiving my final product, I am eligible for coverage of repairs to the frame, glass, or preserved flowers (including color correction) for up to one (1) year from the date of delivery (or another specified coverage period depending on the product).

I understand that WP is not liable for damage to the frame or product over its lifetime. WP will preserve my florals to the best of its ability and expertise; however, natural changes may occur over time. I agree that if any issues arise and I am unsatisfied, I may contact WP to arrange repairs, and I will be responsible for all associated costs, including shipping.

WP does its best to find vendors that uphold their same level of quality, if a product is not to a customer's liking they can let WP know. I understand that due to the outsourcing nature of this product that WP does not have complete control and may not be able to issue a full refund.

 

I understand that all pre-made WP products are final sale. 

 

I acknowledge that refunds and returns on other WP products (external to other vendors and pressed frames) are taken on a case-by-case basis and that the same policies above may apply. 



Terms and Conditions


 

Last updated September 28, 2024
 
 
 
AGREEMENT TO OUR LEGAL TERMS
 
We are White Poppy Preservation ("Company," "we," "us," "our"), a company registered in Utah, United States at 277 N University Ave, Provo, UT 84601, USA, Provo, UT 84601.
 
We operate the website https://shop.whitepoppypreservation.com (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").
 
You can contact us by phone at (US)(385) 422-2585, email at main@whitepoppypreservation.com, or by mail to 277 N University Ave, Provo, UT 84601, USA, Provo, UT 84601, United States.
 
These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and White Poppy Preservation, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
 
__________
 
The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.
 
We recommend that you print a copy of these Legal Terms for your records.
 
 
TABLE OF CONTENTS
 
1. OUR SERVICES
2. INTELLECTUAL PROPERTY RIGHTS
3. USER REPRESENTATIONS
4. USER REGISTRATION
5. PRODUCTS
6. PURCHASES AND PAYMENT
7. RETURN POLICY
8. PROHIBITED ACTIVITIES
9. USER GENERATED CONTRIBUTIONS
10. CONTRIBUTION LICENSE
11. GUIDELINES FOR REVIEWS
12. SERVICES MANAGEMENT
13. PRIVACY POLICY
14. TERM AND TERMINATION
15. MODIFICATIONS AND INTERRUPTIONS
16. GOVERNING LAW
17. DISPUTE RESOLUTION
18. CORRECTIONS
19. DISCLAIMER
20. LIMITATIONS OF LIABILITY
21. INDEMNIFICATION
22. USER DATA
23. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
24. SMS TEXT MESSAGING
25. CALIFORNIA USERS AND RESIDENTS
26. MISCELLANEOUS
27. SHIPPING
28. REPURCHASING
29. PRESSING
30. DESIGNING
31. RESIN PRODUCTS
32. FRAME RECEIVEL
33. AFTERCARE
34. REFUNDS
35. CONTACT US
 
 
1. OUR SERVICES
 
The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
 
__________
 
2. INTELLECTUAL PROPERTY RIGHTS
 
Our intellectual property
 
We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").
 
Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world.
 
The Content and Marks are provided in or through the Services "AS IS" for your personal, non-commercial use only.
 
Your use of our Services
 
Subject to your compliance with these Legal Terms, including the "PROHIBITED ACTIVITIES" section below, we grant you a non-exclusive, non-transferable, revocable license to:
  • access the Services; and
  • download or print a copy of any portion of the Content to which you have properly gained access.
solely for your personal, non-commercial use.
 
Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
 
If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: main@whitepoppypreservation.com. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.
 
We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.
 
Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.
 
Your submissions
 
Please review this section and the "PROHIBITED ACTIVITIES" section carefully prior to using our Services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the Services.
 
Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.
 
You are responsible for what you post or upload: By sending us Submissions through any part of the Services you:
  • confirm that you have read and agree with our "PROHIBITED ACTIVITIES" and will not post, send, publish, upload, or transmit through the Services any Submission that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading;
  • to the extent permissible by applicable law, waive any and all moral rights to any such Submission;
  • warrant that any such Submission are original to you or that you have the necessary rights and licenses to submit such Submissions and that you have full authority to grant us the above-mentioned rights in relation to your Submissions; and
  • warrant and represent that your Submissions do not constitute confidential information.
You are solely responsible for your Submissions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party’s intellectual property rights, or (c) applicable law.
 
3. USER REPRESENTATIONS
 
By using the Services, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Legal Terms; (4) you are not a minor in the jurisdiction in which you reside; (5) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (6) you will not use the Services for any illegal or unauthorized purpose; and (7) your use of the Services will not violate any applicable law or regulation.
 
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).
 
 
4. USER REGISTRATION
 
You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
 
 
5. PRODUCTS
 
We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Services. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products. All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.
 
 
6. PURCHASES AND PAYMENT
 
 
We accept the following forms of payment:
 
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Google Pay
- Chase Pay
- Masterpass
- Visa Checkout
 
 
You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in US dollars.
 
You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
 
We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
 
 
7. RETURN POLICY
 
Due to the custom, made-to-order nature of our products, we can't guarantee products will be eligible to be returned / refunded. If you do experience an issue with your product, please reach out to our customer service team and we will see what options are available on a case-by-case basis.
 
 
8. PROHIBITED ACTIVITIES
 
You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.
 
As a user of the Services, you agree not to:
  • Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
  • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
  • Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.
  • Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
  • Use any information obtained from the Services in order to harass, abuse, or harm another person.
  • Make improper use of our support services or submit false reports of abuse or misconduct.
  • Use the Services in a manner inconsistent with any applicable laws or regulations.
  • Engage in unauthorized framing of or linking to the Services.
  • Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.
  • Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
  • Delete the copyright or other proprietary rights notice from any Content.
  • Attempt to impersonate another user or person or use the username of another user.
  • Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats ("gifs"), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as "spyware" or "passive collection mechanisms" or "pcms").
  • Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
  • Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.
  • Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.
  • Copy or adapt the Services' software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
  • Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
  • Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorized script or other software.
  • Use a buying agent or purchasing agent to make purchases on the Services.
  • Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
  • Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavor or commercial enterprise.
  • Use the Services to advertise or offer to sell goods and services.
  • Sell or otherwise transfer your profile.
 
9. USER GENERATED CONTRIBUTIONS
 
The Services does not offer users to submit or post content. We may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Services, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, "Contributions"). Contributions may be viewable by other users of the Services and through third-party websites. When you create or make available any Contributions, you thereby represent and warrant that:
  • The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.
  • You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the Services, and other users of the Services to use your Contributions in any manner contemplated by the Services and these Legal Terms.
  • You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Services and these Legal Terms.
  • Your Contributions are not false, inaccurate, or misleading.
  • Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
  • Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).
  • Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
  • Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.
  • Your Contributions do not violate any applicable law, regulation, or rule.
  • Your Contributions do not violate the privacy or publicity rights of any third party.
  • Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.
  • Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.
  • Your Contributions do not otherwise violate, or link to material that violates, any provision of these Legal Terms, or any applicable law or regulation.
Any use of the Services in violation of the foregoing violates these Legal Terms and may result in, among other things, termination or suspension of your rights to use the Services.
 
10. CONTRIBUTION LICENSE
 
 
You and Services agree that we may access, store, process, and use any information and personal data that you provide and your choices (including settings).
 
By submitting suggestions or other feedback regarding the Services, you agree that we can use and share such feedback for any purpose without compensation to you.
 
We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Services. You are solely responsible for your Contributions to the Services and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.
 
 
 
11. GUIDELINES FOR REVIEWS
 
We may provide you areas on the Services to leave reviews or ratings. When posting a review, you must comply with the following criteria: (1) you should have firsthand experience with the person/entity being reviewed; (2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hateful language; (3) your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; (4) your reviews should not contain references to illegal activity; (5) you should not be affiliated with competitors if posting negative reviews; (6) you should not make any conclusions as to the legality of conduct; (7) you may not post any false or misleading statements; and (8) you may not organize a campaign encouraging others to post reviews, whether positive or negative.
 
We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to review.
 
 
 
 
 
 
12. SERVICES MANAGEMENT
 
We reserve the right, but not the obligation, to: (1) monitor the Services for violations of these Legal Terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.
 
 
13. PRIVACY POLICY
 
We care about data privacy and security. By using the Services, you agree to be bound by our Privacy Policy posted on the Services, which is incorporated into these Legal Terms. Please be advised the Services are hosted in the United States. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Services, you are transferring your data to the United States, and you expressly consent to have your data transferred to and processed in the United States.
 
 
 
 
14. TERM AND TERMINATION
 
These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.
 
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.
 
15. MODIFICATIONS AND INTERRUPTIONS
 
We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We also reserve the right to modify or discontinue all or part of the Services without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.
 
We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.
 
16. GOVERNING LAW
 
 
These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Utah applicable to agreements made and to be entirely performed within the State of Utah, without regard to its conflict of law principles.
 
17. DISPUTE RESOLUTION
 
 
Any legal action of whatever nature brought by either you or us (collectively, the "Parties" and individually, a "Party") shall be commenced or prosecuted in the state and federal courts located in Utah, Utah, and the Parties hereby consent to, and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to venue and jurisdiction in such state and federal courts. Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) are excluded from these Legal Terms. In no event shall any claim, action, or proceeding brought by either Party related in any way to the Services be commenced more than one (1) years after the cause of action arose.
 
 
18. CORRECTIONS
 
There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.
 
19. DISCLAIMER
 
THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
 
20. LIMITATIONS OF LIABILITY
 
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE six (6) mONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
 
21. INDEMNIFICATION
 
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of the Services; (2) breach of these Legal Terms; (3) any breach of your representations and warranties set forth in these Legal Terms; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
 
22. USER DATA
 
We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.
 
23. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES
 
Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
 
 
24. SMS TEXT MESSAGING
 
 
Opting Out
 
If at any time you wish to stop receiving SMS messages from us, simply reply to the text with "STOP.” You may receive an SMS message confirming your opt out.
 
Message and Data Rates
 
Please be aware that message and data rates may apply to any SMS messages sent or received. The rates are determined by your carrier and the specifics of your mobile plan.
 
Support
 
If you have any questions or need assistance regarding our SMS communications, please email us at main@whitepoppypreservation.com or call at (US)(385) 422-2585.
 
 
25. CALIFORNIA USERS AND RESIDENTS
 
If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.
 
 
26. MISCELLANEOUS
 
These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.
 
 
27. SHIPPING
 
I understand that I will cover the cost of shipping my flowers to and from WP and that I am responsible for my flowers until they have been delivered and have received an email confirmation of their arrival from WP. WP is not liable for any UPS/FedEx/USPS shipping issues and will not be able to issues refunds/repurchases for flowers misplaced by the shipping company. I understand that the method with which I choose to ship my flowers is solely my responsibility and that WP is not liable for any damage, or delay in delivery. I understand the importance to carefully review the shipping instructions to the best of my ability and that it is my responsibility to make sure they are properly shipped. I understand that I will be emailed a form to verify my shipping address. I am responsible for verifying my address before WP is able to ship out the frame to ensure it gets to the right place. I understand that WP is not liable for ANY and ALL of shipment issues, this is something I will take up with the postal services if my product has been shipped to the wrong address, misplaced, or late. I understand that if I do not fill out the paper with my order information, WP will not be able to identify my order and it can get lost. I understand that if I send any ribbons/lace/pendants or any other personal items they may get discarded and WP is not liable if lost. I agree to remove them before shipments. I understand if there is a special flower/painted leaf/or any very specific blooms that WP needs to be aware of, that I will make note of them on the paper with my order info so they know how important it is.
 
 
28. REPURCHASING
 
I understand that the shipping process that has been communicated through the website and emailed instructions and getting my bouquet shipped as quickly as possible is the best way to ensure that my original flowers arrive in good enough condition to be pressed. I understand that WP employees will do their best to use my flowers in the condition that they arrive in. I understand that if my flowers are not in good condition to be pressed that I will be notified and given the option to repurchase flowers if choose to do so. I understand that this could cost an additional $10-$100. I understand that if I do not do a repurchase after WP suggests it, some if not all of my main focal/delicate blooms will NOT be included in the final product and could result in a very simple design. I understand that repurchasing flowers can result in a longer wait for frame delivery, adding 4-6 weeks to the 8-10 week process. (12-14 during summer and busy seasons) I understand that WP will do their best to find good replacements to recreate my bouquet, but that they cannot control what is in season/availability of flowers they receive from the wholesaler. I will be understanding and trust they will do their best to find the closest match to the flowers found in my bouquet.
 
 
29. PRESSING
 
In purchasing, I understand that my flowers may not retain their original color and may fade or become see through during the pressing process. I understand that WP is not liable for any discoloration due to the nature of pressing flowers. I understand that natural pigmentation occurs and that colors can completely be altered in the oxidation/drying process. I understand that pressing can take several weeks and is a very delicate process. I will be patient and understand that it takes a lot of time to make my piece right. I understand that some of my flowers might be too thick to fit in a frame. If I have any concerns with a certain flower not being in my frame upon design approval I will be understanding and politely see if it is a possibility. I trust that WP is doing their best to get my flowers through the process and understand that I will receive occasional emails to update me through the process. I understand that if things are going smoothly, I can be at peace knowing that if WP has any questions/concerns/updates they WILL email me. Otherwise, everything is going well.
 
 
30. DESIGNING
 
I understand that there is a design wait queue that occurs after my flowers come out of the presses. I understand that once the frame has been designed it can take another couple weeks to photograph, frame and ship the product to me. I understand that WP needs photos of my bouquet to design my frame and that if I do not send pictures of my bouquet as soon as I can, the timeline of delivery may be delayed. I understand that WP will email photos of a proposed design and that it is my responsibility to advise them on changes I would like made before I approve it. I acknowledge that once I approve the design, I will not be able to request any other changes. I understand that I MUST review/request changes through the given form. If I give change suggestions through the email I understand that these changes will not be seen by the design team. I agree that if there are design changes, I will be polite and courteous as WP designers try their hardest to give you a final product you are happy with. I understand that if I don't approve my design within 5 business days of receiving the proposal email, my design will be glued down without approval and cannot be changed. I understand that if I repurchased flowers and request changes, that wait times can increase if WP must order new flowers to replace.
 
 
31. RESIN PRODUCTS
 
I understand that resin products for my designed flowers is done by another company and not WP directly. If there are issues with the resin itself, I will alert WP and they will address the issue with me and their outsourcer. I understand that bubbles and layers of resin are normal. I understand that for resin ornaments, because of the 1 inch thickness it may not fit thick flowers. I understand that the wait time for resin is 12-16 weeks. I understand that my resin product may not be shipped at the same time as any other products i ordered.
 
 
32. FRAME RECEIVEL
 
I understand that the frame for my designed flowers is wholesaled from another company and not WP directly. If there are issues with the frame itself, I will alert WP and they will address the issue with me and their warehouse supplier. I understand that the plexiglass on the back side of my frame is to help keep the frame from breaking. I understand the importance of using plexiglass to ensure that flowers don't crumble in shipping or shatter if my frame ever falls off the wall. I understand plexiglass is more expensive than real glass and is crucial in creating a piece that allows for bend to get my thicker flowers to fit in the frame. I understand that if the frame breaks upon shipping back to me, it is not WP's fault. I understand that if I have not ordered shipping insurance WP cannot replace the shattered frame unless I pay for a replacement and to ship it back. I understand that shipping insurance is crucial if I am worried about shipment. I understand that if I purchased a necklace or resin, it may not be shipped in the same package as the frame due to a different design process. I understand that if any flowers/petals have shifted in the shipping process that WP will send me a shipping label to ship it back. I will keep the box and send it promptly so I can fix it. I agree if I have any issues with the final product to contact WP directly. I agree to be kind and understanding as WP works through the issue and finds the best solution. I understand that WP wants you to be happy with your final product, and if this is not the case, I know I can always reach out to them to fix the issue and work through it together! I understand WP is on my side and wants to help me!
 
 
33. AFTERCARE
 
I understand that my flowers may not always look as they did upon first delivery. I acknowledge that flowers fade with time and that if I wish to maintain quality, I must keep them out of dark, unventilated, humid areas and avoid direct sunlight.
 
 
34. REFUNDS
 
I understand that if I place an order and then decide before shipping my flowers to WP that the cost of doing so is too much I can request that my order be cancelled and I will be given a full refund. I understand that if my frame shatters in transit I will be refunded no more than $40 to cover the cost of the damages. I understand that in lieu of a $40 refund I can choose the repair option, which entails mailing the frame back to WP for them to fix. I understand that if I choose the repair option I will be responsible for the cost of the return label and that this will add more time to the 6-10 week timeline. I understand that I will not receive a refund for flower discoloration, shipping issues/delays, unapproved frame designs (after WP had not received a response) or any other factors that are outside of WP’s control. I understand that this process takes a lot of hours of work, expertise and time and that the final cost is accounted into all of it. I understand WP cannot give full refunds because of this time-intensive process. I understand if I am unhappy with my final product, WP will do what they can to make it right and to make me satisfied, but also must protect themselves to stay in business. I understand WP is not liable for any harm done from frame corners/shared glass/allergies etc.
 
Due to the custom, made-to-order nature of our products, I understand that White Poppy can't guarantee products are eligible for returns, refunds, and/or exchanges. If you do experience an issue with your product, please reach out to our customer service team and we will see what options are available on a case-by-case basis.
 
 
35. CONTACT US
 
In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:
 
White Poppy Preservation
277 N University Ave, Provo, UT 84601, USA
Provo, UT 84601
United States
Phone: (US)(385) 422-2585
 
main@whitepoppypreservation.com